Warranty Policy

1. Acceptance of This Policy

By placing an order with TraxonShop, or otherwise using any of our TMServices, you confirm that you have read, understood, and agree to be bound by this Warranty Policy.

If you do not agree with this Policy, you can still use our services but are advised not to place an order on TraxonShop or any of our other TMServices.

2. Made-to-Order Products

All products sold through TraxonShop are made-to-order and fulfilled via our production partner.

As a result:

• Items are produced on demand.
• Each order is created specifically for the customer.
• Items are not eligible for return due to change of mind, incorrect sizing, or customer preference, subject to Section 8 (Your Legal Rights).

3. Defective, Damaged, or Incorrect Items

We will review and resolve eligible issues at our expense where:

• The product is misprinted, incorrectly produced, or manufactured incorrectly.
• The product arrives damaged or defective.
• The incorrect item, size, colour, variant, or design has been received.
• Items are missing from the order.
• The product materially differs from the approved order details.
• The wrong quantity has been supplied.
• The item has a production fault or quality issue.
• The package is significantly damaged in transit and the product is affected.
• A gift card, voucher, or digital credit issued by us is not functioning correctly during checkout or redemption.

This list is not exhaustive, and additional issues may be reviewed on a case-by-case basis.

If you are unsure whether your item or order issue may qualify for a replacement, refund, or resolution, please contact our Support Team. For contact information and reporting guidance, please refer to Section 10 of this Policy.

Claim Timeframe

• Claims must be submitted within 30 days of delivery receipt.
• Lost-in-transit claims must be submitted within 30 days of the estimated delivery date.

How to Report an Issue

To submit a claim or support request, please create a ticket via: https://ticket.tmltd.xyz/

For general support information, visit our Support Portal.

Include:

• Your name and email address, and contact number where appropriate.
• The related issue selected from the issue detail dropdown list.
• An issue title, description, and preferred language.
• Your order number and any relevant order details.

Our team may request additional information by email during the review process, including photographs of the product, packaging, or the issue experienced.

Key contact information is provided in Section 10 — Contact Us.

Resolution

Where a claim is approved, we may provide an appropriate remedy in accordance with applicable law, which may include:

• Replacement of the product, including a reprint where appropriate.
• Refund, partial refund, or price reduction.
• Repair of the product where applicable.
• Correction, replacement, or reissuance of eligible gift cards where applicable.
• Another appropriate resolution where applicable.

Where applicable, TraxonMedia LTD will generally cover reasonable costs directly associated with the approved replacement or return of the affected item, unless otherwise stated or where misuse, unauthorised return methods, or unsupported additional costs are involved.

Denied Claims

Where a claim is denied, we will normally provide an explanation outlining the reason for the decision.

Claims may be denied for reasons including, but not limited to:

• The issue falls outside the applicable claim period (see Section 4).
• Insufficient supporting evidence has been provided.
• The issue resulted from misuse, accidental damage, or unauthorised modifications.
• The product matches the approved order details and submitted customisations.

This list is not exhaustive, and claims are reviewed on a case-by-case basis.

Appealed Claims

If you believe a decision has been made incorrectly, you may request a review by submitting an appeal through our official support channels (Section 10), together with any additional supporting information relevant to the claim.

Submission of an appeal does not guarantee reversal of the original decision. TraxonMedia LTD reserves the right to uphold, modify, or reverse claim decisions following internal review.

4. Claims Made Before 14 Days

Eligible return or cancellation requests should be made within 14 days in line with the Consumer Contracts Regulations 2013.

This cancellation right does not apply to personalised, custom-made, or made-to-order items.

Where an item arrives damaged, faulty, defective, or otherwise qualifies under Section 3 of this Policy, customers may still be entitled to an appropriate remedy where applicable.

Where a valid issue is confirmed, available remedies may include:

• Replacement or reprint.
• Refund.
• Partial refund.

When a claim is submitted, we review the information and evidence provided at the time of submission. To help us assess a claim, we may request:

• Photographs of the product.
• Photographs clearly showing the issue or defect.
• Photographs of the packaging and shipping label where relevant.
• A description of the issue experienced.

We reserve the right to refuse claims where:

• The issue is consistent with normal wear and tear.
• The product has been misused, improperly handled, or incorrectly washed.
• The product has been altered after delivery.
• Insufficient evidence is provided.

5. Returns

All return concerns within this Policy should be read alongside our Refund Policy.

6. Incorrect Address & Unclaimed Orders

Incorrect Address

If an incorrect or incomplete delivery address is provided by the customer:

• The order may be returned to us or our fulfilment partner.
• The customer will be responsible for any reshipment costs.

Unclaimed Deliveries

• Orders that are not collected or accepted may be returned.
• Reshipping costs will be charged to the customer.
• Unclaimed items may be disposed of or donated after 30 days where permitted.

7. Limitation of Liability

Nothing in this Policy excludes or limits any rights or remedies that cannot be excluded or limited under applicable law, including consumer rights under the laws of England and Wales.

To the maximum extent permitted by law, our total liability in relation to any claim relating to a product or order shall not exceed the purchase price paid for the relevant product.

8. Your Legal Rights

Under the Consumer Rights Act 2015, goods must be:

• Of satisfactory quality.
• Fit for purpose.
• As described.

If a product does not meet these standards, you may be entitled to a repair, replacement, refund, or price reduction in accordance with applicable law.

Under the Consumer Contracts Regulations 2013, certain cancellation rights may apply. These rights may be limited or excluded for personalised or made-to-order goods.

10. Contact Us

For any questions, support requests, policy enquiries, privacy concerns, or assistance relating to our services, please contact TraxonMedia LTD using the details below.

Customer Support & General Enquiries

Email: assist@mail.traxon.media
Support Portal: support.tmltd.xyz
Submit a Ticket: ticket.tmltd.xyz
Policy & Guidance Portal: portal.tmltd.xyz

Privacy, Data Protection & Appeals

For privacy-related enquiries, GDPR requests, data protection concerns, or policy appeals, please contact our Data Protection Officer (“DPO”):

Lewis Jones
Data Protection Officer (DPO)

Email: dpo@core.traxon.click
Phone:+44 20 4604 0450

Emails sent to this address relating to privacy, GDPR, appeals, or data protection matters will be directed to Lewis Jones for review and response.

Appeals, complaints, or account review requests may also be submitted through our ticket section: Submit a Support Request .

We may request additional information or identity verification before processing certain requests.

Registered Office Address

11. Amendments to This Policy

We may update or amend this Warranty Policy from time to time to reflect operational, legal, service, or regulatory changes.

This Policy may be reviewed annually, including where:

• Applicable laws or regulations change.
• Our fulfilment or operational processes change.
• New services, products, or features are introduced.
• Clarifications or corrections are required.

Any amendments to this Policy must be authorised by the TraxonMedia LTD Executive Team or other authorised representatives acting on behalf of TraxonMedia LTD.

The latest version of this Policy will always be published and accessible on our legal pages: https://portal.tmltd.xyz/legal/

12. Signed and Dated

Sebastian Smith

Founder & CEO

Current Date:11/05/2026
Next Review Date:11/05/2027

Lewis Jones

Operations & Security

Current Date:11/05/2026
Next Review Date:11/05/2027