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TM Legal
TM Legal
Legal Information

Cancellation Policy

Last updated: May 2026

This Cancellation Policy (“Policy”) applies to all purchases, orders, and transactions made through TraxonMedia LTD (“the Company”, “we”, “us”, or “our”), trading as TraxonShop.

This Policy outlines the circumstances in which orders may be cancelled by customers or by the Company, including any limitations relating to made-to-order, personalised, customised, digital, or fulfilment-stage products and services.

Due to the production and fulfilment processes used for many of our products, cancellation eligibility may vary depending on the status of the order at the time a cancellation request is received.

This Policy forms part of our Company Legal Terms and should be read alongside our Terms of Service and any related policies published by TraxonMedia LTD through our Policy & Guidance Portal .

1. Acceptance of This Policy

By placing an order with us or otherwise using our services, you confirm that you have read, understood, and agree to this Cancellation Policy.

If you do not agree with this Policy, you should not use our services.

2. Made-to-Order Products

All products sold through TraxonShop are made-to-order and produced specifically for each customer.

Once an order has entered the fulfilment process, it cannot be cancelled but can be refunded. For more information, please read our Refund Policy .

3. Cancellation Window

Orders may only be cancelled before fulfilment begins.

Due to the automated nature of our fulfilment process, orders may enter fulfilment shortly after being placed. Different products may have different fulfilment times, and some orders may begin fulfilment faster than others.

For more information about our fulfilment process, please read Section 2 of our Shipping Policy — Order Processing & Delivery Time .

Once fulfilment has started, the order can no longer be cancelled.

If you wish to cancel your order, you must contact us as soon as possible through our Support Portal or by submitting a support ticket.

We cannot guarantee that cancellation requests will be successful if fulfilment has already begun.

4. Failed or Unauthorised Payments

If a payment is declined, fails, is reversed, is flagged for verification, or is otherwise not successfully authorised by the payment provider, the related order may not be accepted, confirmed, or processed.

In such circumstances:

  • The order may remain pending until successful payment authorisation is received.
  • We may suspend, delay, or cancel processing of the order.
  • No contract for the purchase of goods or services will be considered fully formed until payment has been successfully authorised and accepted.
  • No cancellation request is normally required where an order has not successfully completed payment authorisation.

We may also:

  • Request additional verification information where reasonably necessary for fraud prevention, payment security, or identity verification purposes. For more information, please read our Fraud & Abuse Policy .
  • Refuse transactions that appear fraudulent, abusive, suspicious, unauthorised, or in breach of our policies.
  • Restrict or limit certain payment methods, transactions, accounts, regions, or orders where reasonably necessary for security or operational reasons.

Where funds have been temporarily reserved, pre-authorised, or placed on hold by a bank, card issuer, payment provider, or financial institution, the release of those funds is controlled by the relevant provider and may take additional processing time outside of our control.

Customers should contact their payment provider or financial institution directly regarding:

  • Failed payment authorisations.
  • Pending transactions.
  • Bank holds or reserved funds.
  • Payment reversals or verification requests.
  • Currency conversion or banking-related issues.

We reserve the right to refuse or cancel orders where payment cannot be successfully verified or authorised.

6. Refunds After Cancellation

Once an order has been dispatched, it can no longer be cancelled while in transit.

After delivery, you may request a refund within 14 days of receiving the item, in accordance with applicable consumer protection laws.

Any such requests will be reviewed on a case-by-case basis and handled in line with our Refund Policy .

7. Your Legal Rights

Nothing in this Policy affects your statutory rights.

Under the Consumer Contracts Regulations 2013, cancellation rights may not apply to personalised or made-to-order goods.

8. Contact Us

For any questions, support requests, policy enquiries, privacy concerns, or assistance relating to our services, please contact TraxonMedia LTD using the details below.

Customer Support & General Enquiries

Email: assist@mail.traxon.media
Support Portal: support.tmltd.xyz
Submit a Ticket: ticket.tmltd.xyz
Policy & Guidance Portal: portal.tmltd.xyz/legal/

Privacy, Data Protection & Appeals

For privacy-related enquiries, GDPR requests, data protection concerns, or policy appeals, please contact our Data Protection Officer (“DPO”):

Lewis Jones
Data Protection Officer (DPO)

Email: dpo@core.traxon.click
Phone:+44 20 4604 0450

Emails sent to this address relating to privacy, GDPR, appeals, or data protection matters will be directed to Lewis Jones for review and response.

Appeals, complaints, or account review requests may also be submitted through our ticket section: Submit a Support Request .

We may request additional information or identity verification before processing certain requests.

Registered Office Address

TRAXONMEDIA LTD
4th Floor Silverstream House
45 Fitzroy Street
London, Fitzrovia
W1T 6EB
England

9. Amendments to This Policy

We may update or amend this Cancellation Policy from time to time to reflect operational, legal, service, or regulatory changes.

This Policy may be reviewed annually, including where:

  • Applicable laws or regulations change.
  • Our fulfilment or operational processes change.
  • New services, products, or features are introduced.
  • Clarifications or corrections are required.

Any amendments to this Policy must be authorised by the TraxonMedia LTD Executive Team or other authorised representatives acting on behalf of TraxonMedia LTD.

The latest version of this Policy will always be published and accessible on our legal pages: https://portal.tmltd.xyz/legal/

10. Signed and Dated

Sebastian Smith

Founder & CEO

Sebastian Smith’s signature

Current Date:
Next Review Date:

Lewis Jones

Operations & Security

Lewis Jones’s signature

Current Date:
Next Review Date: