Acceptable Use Policy

1. Acceptance of This Policy

By accessing or using our services, you confirm that you have read, understood, and agree to comply with this Acceptable Use Policy.

If you do not agree with this Policy, you must not use our services.

2. Purpose of This Policy

This Policy is designed to help ensure that our services remain safe, lawful, respectful, secure, and accessible for all users.

3. Permitted Use

You may use our services only for lawful purposes and in accordance with this Policy.

Permitted use includes:

• Purchasing products through TraxonShop.
• Submitting lawful BYOM content.
• Using TMRadio features such as song requests, shoutouts, dedications, and related interactions.
• Accessing Company information and public portal content.
• Contacting support services and submitting support tickets.
• Posting lawful and respectful product comments or reviews.

4. Prohibited Activities

You must not use our services to:

• Engage in unlawful activity.
• Harass, threaten, abuse, or harm others.
• Submit hateful, discriminatory, extremist, or violent content.
• Upload NSFW, sexually explicit, or inappropriate content.
• Commit fraud or deceptive activity.
• Impersonate another person, business, or organisation.
• Infringe copyright, trade marks, or other intellectual property rights.
• Spread spam, unsolicited advertising, or malicious content.
• Submit AI-generated harmful, misleading, or unlawful content.
• Upload malware, viruses, malicious code, or harmful files.
• Disrupt, damage, overload, or interfere with our services or systems.
• Attempt unauthorised access to systems, accounts, or services.
• Circumvent security or access restrictions.
• Reverse engineer, probe, or exploit our systems or services.
• Use automated systems, scraping tools, bots, crawlers, or excessive requests without permission.

5. User Content & Submissions

Users may submit content through Company services, including but not limited to:

• Product comments or reviews.
• Song requests, shoutouts, and dedications.
• Support messages and uploaded files.
• BYOM uploads and designs.
• Contact forms and communications.

All submitted content must comply with this Policy and our End User Content Policy .

Users remain solely responsible for any content they submit.

6. TMRadio Interactions

TMRadio users may interact with services through:

• Song requests.
• Messages.
• Shoutouts.
• Dedications.
• On-air activities or interactions.

We reserve the right to refuse, moderate, edit, remove, or ignore submissions at our discretion.

Submission of content does not guarantee broadcast, publication, or use.

7. Technical & Security Restrictions

Users must not attempt to:

• Access restricted systems or services without authorisation.
• Interfere with website functionality or security.
• Perform vulnerability scanning or penetration testing without permission.
• Conduct automated scraping, crawling, or excessive automated requests.
• Circumvent bans, restrictions, or moderation systems.

8. Enforcement & Company Rights

We reserve the right to:

• Remove or restrict content.
• Suspend or terminate accounts or access.
• Block IP addresses or services.
• Refuse orders, uploads, or requests.
• Restrict or remove access to Company platforms.
• Investigate suspected misuse or violations.
• Report unlawful activity to relevant authorities or service providers.

These actions may be taken without prior notice where reasonably necessary to protect our users, services, systems, reputation, or legal rights.

9. Third-Party Services & Links

Our services may include third-party services, links, or integrations.

We are not responsible for third-party platforms, content, or services outside our control.

10. Liability

To the fullest extent permitted by law, TraxonMedia LTD is not liable for losses arising from:

• Misuse of Company services.
• User-submitted content.
• Technical abuse or unlawful activity by third parties.
• Enforcement actions reasonably taken under this Policy.

11. Your Legal Rights

12. Contact Us

For any questions, support requests, policy enquiries, privacy concerns, or assistance relating to our services, please contact TraxonMedia LTD using the details below.

Customer Support & General Enquiries

Email: assist@mail.traxon.media
Support Portal: support.tmltd.xyz
Submit a Ticket: ticket.tmltd.xyz
Policy & Guidance Portal: portal.tmltd.xyz/legal/

Privacy, Data Protection & Appeals

For privacy-related enquiries, GDPR requests, data protection concerns, or policy appeals, please contact our Data Protection Officer (“DPO”):

Lewis Jones
Data Protection Officer (DPO)

Email: dpo@core.traxon.click
Phone:+44 20 4604 0450

Emails sent to this address relating to privacy, GDPR, appeals, or data protection matters will be directed to Lewis Jones for review and response.

Appeals, complaints, or account review requests may also be submitted through our ticket section: Submit a Support Request .

We may request additional information or identity verification before processing certain requests.

Registered Office Address

13. Amendments to This Policy

We may update or amend this Acceptable Use Policy from time to time to reflect operational, legal, service, or regulatory changes.

This Policy may be reviewed annually, including where:

• Applicable laws or regulations change.
• Our fulfilment or operational processes change.
• New services, products, or features are introduced.
• Clarifications or corrections are required.

Any amendments to this Policy must be authorised by the TraxonMedia LTD Executive Team or other authorised representatives acting on behalf of TraxonMedia LTD.

The latest version of this Policy will always be published and accessible on our legal pages: https://portal.tmltd.xyz/legal/

14. Signed and Dated

Sebastian Smith

Founder & CEO

Current Date:11/05/2026
Next Review Date:11/05/2027

Lewis Jones

Operations & Security

Current Date:11/05/2026
Next Review Date:11/05/2027