Promotional Discounts Policy
Last updated: May 2026
This Promotional Discounts Policy (“Policy”) governs the availability, use, eligibility, and limitations of promotional offers, discount codes, referral incentives, loyalty rewards, affiliate discounts, and other promotional benefits made available by TraxonMedia LTD (“the Company”, “we”, “us”, or “our”) through TraxonShop and related Company services.
This Policy applies to all users, customers, affiliates, referral participants, and individuals interacting with Company promotions, discount systems, loyalty programmes, or marketing campaigns.
Promotional offers may be subject to eligibility requirements, usage restrictions, minimum purchase thresholds, product exclusions, anti-abuse protections, time limitations, and other conditions determined by the Company.
Where all valid promotional conditions are correctly met, and no misuse, fraud, technical issue, or pricing error has occurred, eligible promotional offers will generally be honoured in accordance with the stated promotion terms.
This Policy forms part of our Company Legal Terms and should be read alongside our Terms of Service and any related policies published by TraxonMedia LTD through our Policy & Guidance Portal .
1. General Discount Terms
When ordering from TraxonShop, customers may be eligible for discounts, promotional offers, or reward-based incentives. All discounts are provided at our sole discretion and may be modified, restricted, or removed at any time without prior notice.
Discounts do not hold monetary value outside their intended use and cannot be exchanged, transferred, or redeemed for cash unless explicitly stated.
By placing an order using any form of discount, you acknowledge and agree to the following conditions:
- All discounts are subject to availability and eligibility requirements.
- Discounts may be limited by time, usage, or product selection.
- Where all stated conditions of a discount are validly met, and no error, misuse, or unintended application has occurred, the terms of the discount will be honoured.
- Discounts may not apply to all products, collections, or services.
- Errors in pricing or discount application may result in order adjustment or cancellation.
Each discount code or offer is subject to its own specific terms, which will be communicated at the point the discount is issued, including but not limited to banners, promotional pages, emails, newsletters, or within the rewards system. For example, where a discount code is provided within an email newsletter, the applicable terms will be included within that email and must be complied with for the discount to be valid.
2. Types of Discounts
We may offer a range of discount types through the Site. These may include automatic discounts, code-based promotions, or reward-based incentives. Each discount type may have specific conditions attached, including minimum spend requirements, usage limits, or product restrictions.
The types of discounts available may include, but are not limited to, the following:
- Buy (X) get (Y) offers, including free or discounted items.
- Fixed amount discounts applied to qualifying orders.
- Percentage-based discounts on selected products or collections.
- Collection-wide promotions affecting multiple items.
- Free shipping incentives subject to eligibility criteria.
- Limited-time or campaign-based promotional offers.
All discount types may be updated, replaced, or withdrawn at any time at our discretion without prior notice.
3. Loyalty and Reward System
We provide a loyalty programme that allows users to earn and redeem reward points. Participation is optional and may require account registration. Points may be awarded based on user activity and engagement with the Site.
Users may earn points through actions including, but not limited to:
- Creating and maintaining an account.
- Completing purchases through the Site.
- Sharing content via social media platforms.
- Referring new users who complete qualifying actions.
- Following or subscribing to official TraxonMedia LTD channels.
- Submitting product reviews or feedback.
Points may be redeemed for rewards, including:
- Discount codes.
- Free shipping coupons.
- Product-specific promotions.
- Collection-based promotions.
We reserve the right to modify, suspend, or withdraw the loyalty programme, including point values, earning rates, redemption thresholds, or available rewards, at any time at our discretion without prior notice.
4. Loyalty Tiers
Users may progress through loyalty tiers based on the number of points earned or accumulated through their activity on the Site. Higher tiers may provide enhanced benefits, including improved earning rates or reduced redemption requirements.
Tier benefits may include, but are not limited to:
- Points may be earned at an increased rate at higher tiers.
- Rewards may require fewer points to redeem.
- Exclusive offers may be made available to higher-tier users.
Tier status may be reviewed, adjusted, or reset at any time at our discretion.
Tier structures are subject to change and may be modified or removed at any time at our discretion without prior notice.
5. Referrals and Affiliates
We offer referral and affiliate programmes that allow users or approved partners to earn rewards for promoting the Site. Referral incentives provide benefits to both the referrer and the referred user.
Referral and affiliate conditions include:
- Users will earn rewards when referrals complete qualifying purchases.
- Referred users may receive discounts on their first order.
- Minimum spend conditions apply. For example, if a customer spends £20 using a referral code, the customer will receive a discount and the affiliate partner will also receive a discount based on that amount, subject to validation.
- Referral rewards may vary depending on active promotions.
Affiliate participation is subject to approval by us. Affiliate accounts may be reviewed, restricted, or terminated at any time at our discretion without prior notice.
We reserve the right to modify, suspend, or withdraw referral and affiliate programmes at any time at our discretion without prior notice.
6. Discount Code Usage
Discount codes must be entered at checkout and are subject to validation. Codes may be restricted based on eligibility, expiry dates, or usage limits.
Conditions relating to discount code usage may include:
- Codes may expire after a specified period.
- Minimum spend requirements may apply.
- Some products or collections may be excluded.
- Codes may be limited to one use per customer or order.
Failure to apply a valid code during checkout may result in the discount not being applied. We are not responsible for missed discounts due to user error or expired codes.
7. Stacking and Combining Discounts
Discount stacking is generally not permitted unless explicitly stated. This means multiple discounts may not be applied to the same transaction.
Rules regarding combining discounts include:
- Multiple discount codes cannot be used on a single product.
- Product discounts and shipping discounts may be combined where permitted.
- Collection-based discounts may apply alongside other eligible promotions.
All decisions regarding discount combinations are made at our discretion.
8. Promotional Distribution
Discounts may be distributed through various channels to ensure availability and awareness across users. These channels may include:
- Newsletter sign-ups and email campaigns.
- Website announcements and promotional banners.
- Social media campaigns and posts.
- Video content and announcements on JumpInsideGames.
Availability of promotions may be limited by time, quantity, or campaign conditions.
9. Misuse and Abuse
Any misuse or abuse of the discount system is strictly prohibited. We reserve the right to take action where misuse is suspected.
Prohibited actions include, but are not limited to:
- Attempting to exploit or manipulate discount systems.
- Using unauthorised or leaked discount codes.
- Creating multiple accounts to gain an unfair advantage.
- Engaging in fraudulent or deceptive activity.
We may cancel discounts, revoke rewards, refuse transactions, or suspend accounts where violations occur. You can find more information in our Fraud & Abuse Policy .
10. Contact Us
Customer Support & General Enquiries
If you require assistance regarding discounts, rewards, or promotional offers, you may contact us through the following channels:
Email: assist@mail.traxon.media
Phone:+44 20 4604 0450
Support Portal & Live Chat: support.tmltd.xyz
Submit a Ticket: ticket.tmltd.xyz
Policy & Guidance Portal: portal.tmltd.xyz/legal/
Details of any applicable response time guarantees are outlined within our Support Guidance page.
Privacy, Data Protection & Appeals
For privacy-related enquiries, GDPR requests, data protection concerns, or policy appeals, please contact our Data Protection Officer (“DPO”):
Lewis Jones
Data Protection Officer (DPO)
Email: dpo@core.traxon.click
Phone:+44 20 4604 0450
Emails sent to this address relating to privacy, GDPR, appeals, or data protection matters will be directed to Lewis Jones for review and response.
Appeals, complaints, or account review requests may also be submitted through our ticket section: Submit a Support Request .
We may request additional information or identity verification before processing certain requests.
11. Amendments to This Policy
We may update or amend this Promotional Discounts Policy from time to time to reflect operational, legal, service, or regulatory changes.
This Policy may be reviewed annually, including where:
- Applicable laws or regulations change.
- Our fulfilment or operational processes change.
- Clarifications or corrections are required.
Any amendments to this Policy must be authorised by the TraxonMedia LTD Executive Team or other authorised representatives acting on behalf of TraxonMedia LTD.
The latest version of this Policy will always be published and accessible on our legal pages: https://portal.tmltd.xyz/legal/
12. Signed and Dated
Sebastian Smith
Founder & CEO
Current Date:
Next Review Date:
Lewis Jones
Operations & Security
Current Date:
Next Review Date:
