Privacy Policy

1. Acceptance of This Policy

By accessing or using our services, you confirm that you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Policy, you should not use our services.

2. Personal Data We Collect

2(i) Store, Account & Order Information

We may collect and process personal data including, but not limited to:

• Name.
• Billing address.
• Shipping address.
• Phone number.
• Email address.
• Account-related information.
• Order history and transaction details.

Payment information is processed securely through third-party payment providers. We do not directly store full payment card or banking details.

2(ii) Support & Communication Data

• Support tickets.
• Contact form submissions.
• Uploaded files or images.
• Names and contact details.
• Dates and details of issues or communications.

2(iii) TMRadio & Media Interactions

• Song requests.
• Shoutouts, dedications, and messages.
• Email addresses submitted through radio interactions.
• Names or usernames provided during interactions.
• Listening analytics and approximate regional location data.
• Age information where voluntarily provided.

Submission of content does not guarantee publication or broadcast.

2(iv) Technical & Usage Data

• IP addresses.
• Browser and device information.
• Cookies and tracking technologies.
• Website interaction data.
• Analytics and performance information.

3. How We Use Personal Data

We may use personal data to:

• Process orders and provide services.
• Deliver products and customer support.
• Operate TMRadio and related media services.
• Manage user accounts and authentication.
• Improve website functionality and user experience.
• Analyse website and service usage.
• Prevent fraud, abuse, and security threats. Find out more in our Fraud & Abuse Policy .
• Communicate regarding orders, services, or support requests.
• Send newsletters, marketing communications, and promotional updates where permitted.
• Enforce our policies, Terms of Service , and legal rights.

4. Legal Basis for Processing

We process personal data under one or more lawful bases recognised under UK GDPR, including:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests.
• User consent where required.

Where consent is relied upon, users may withdraw consent at any time where applicable.

5. Cookies & Tracking Technologies

We use cookies and similar technologies in accordance with our Cookie Policy.

These technologies may be used to:

• Maintain website functionality.
• Improve user experience.
• Analyse usage and performance.
• Support marketing and communications.

For full details, please refer to our Cookie Policy .

6. Marketing Communications

We may send:

• Marketing emails.
• Newsletters.
• Promotional communications.
• Service-related updates.

Users may unsubscribe or opt out of marketing communications at any time using the unsubscribe options provided or by contacting us directly.

7. Sharing of Data

We may share personal data with trusted third-party providers where necessary to operate our services, including:

• Shopify.
• Payment processors.
• Zoho services.
• Hosting, analytics, and infrastructure providers.
• Delivery and fulfilment partners.

We do not sell personal data to third parties.

8. International Data Transfers

As some of our service providers operate internationally, personal data may be transferred to or processed in countries outside the United Kingdom.

Where applicable, we take reasonable steps to ensure appropriate safeguards are in place.

9. Data Retention

We retain personal data only for as long as reasonably necessary for operational, legal, security, or business purposes.

Where a deletion request is submitted, we may retain certain information for up to 6 months where reasonably necessary for:

• Fraud prevention.
• Security investigations.
• Legal compliance.
• Enforcement of Company policies or rights.
• Ongoing disputes or investigations.

After this period, data will be deleted or anonymised where appropriate.

10. Security of Data

We take reasonable technical and organisational measures to help protect personal data.

This may include:

• Use of secure providers and infrastructure.
• Encryption and secure communications.
• Access controls and authentication measures.
• Fraud and security monitoring systems.

However, no online system or transmission method can be guaranteed to be completely secure.

11. User Rights

Subject to applicable law, users may have the right to request:

• Access to personal data.
• Correction of inaccurate information.
• Deletion of personal data.
• Restriction of processing.
• Objection to certain processing activities.
• Withdrawal of consent where applicable.

Requests may be subject to identity verification and legal or operational limitations.

12. Children & Age Requirements

Use of our services is subject to the age requirements and restrictions outlined within our Terms of Service .

13. Third-Party Links & Services

Our services may contain links or integrations relating to third-party platforms or services.

We are not responsible for the privacy practices, policies, or content of third-party services outside our control.

14. Contact Us

For any questions, support requests, policy enquiries, privacy concerns, or assistance relating to our services, please contact TraxonMedia LTD using the details below.

Customer Support & General Enquiries

Email: assist@mail.traxon.media
Support Portal: support.tmltd.xyz
Submit a Ticket: ticket.tmltd.xyz
Policy & Guidance Portal: portal.tmltd.xyz/legal/

Privacy, Data Protection & Appeals

For privacy-related enquiries, GDPR requests, data protection concerns, or policy appeals, please contact our Data Protection Officer (“DPO”):

Lewis Jones
Data Protection Officer (DPO)

Email: dpo@core.traxon.click
Phone:+44 20 4604 0450

Emails sent to this address relating to privacy, GDPR, appeals, or data protection matters will be directed to Lewis Jones for review and response.

Appeals, complaints, or account review requests may also be submitted through our ticket section: Submit a Support Request .

We may request additional information or identity verification before processing certain requests.

Registered Office Address

15. Amendments to This Policy

We may update or amend this Privacy Policy from time to time to reflect operational, legal, service, or regulatory changes.

This Policy may be reviewed annually, including where:

• Applicable laws or regulations change.
• Our fulfilment or operational processes change.
• New services, products, or features are introduced.
• Clarifications or corrections are required.

Any amendments to this Policy must be authorised by the TraxonMedia LTD Executive Team or other authorised representatives acting on behalf of TraxonMedia LTD.

The latest version of this Policy will always be published and accessible on our legal pages: https://portal.tmltd.xyz/legal/

16. Signed and Dated

Sebastian Smith

Founder & CEO

Current Date:11/05/2026
Next Review Date:11/05/2027

Lewis Jones

Operations & Security

Current Date:11/05/2026
Next Review Date:11/05/2027