Payment Policy
Last updated: May 2026
This Payment Policy (“Policy”) applies to all purchases, transactions, payment activities, and billing interactions conducted through TraxonMedia LTD (“the Company”, “we”, “us”, or “our”), trading as TraxonShop.
This Policy explains the payment methods we may accept, how transactions are processed, currency handling practices, billing responsibilities, verification procedures, fraud prevention measures, and restrictions relating to failed, disputed, reversed, or unauthorised transactions.
By placing an order through our services, you confirm that you are authorised to use the selected payment method and that all payment information provided is accurate, complete, and lawful.
This Policy forms part of our Company Legal Terms and should be read alongside our Terms of Service and any related policies published by TraxonMedia LTD through our Policy & Guidance Portal .
1. Acceptance of This Policy
By placing an order with us or otherwise using our services, you confirm that you have read, understood, and agree to this Payment Policy.
If you do not agree with this Policy, you should not use our services.
2. Accepted Payment Methods
We accept a range of payment methods to provide flexibility and convenience, including:
- Visa
- Mastercard
- Maestro
- PayPal
- Apple Pay
- Google Pay
- Klarna
- Shop Pay
- Clearpay
Availability of payment methods may vary depending on your location and device.
3. Payment Processing
All payments are processed securely through third-party payment providers.
By completing a purchase, you confirm that:
- You are authorised to use the selected payment method.
- The payment details provided are accurate and complete.
We do not store or have direct access to your full payment details.
4. Payment Authorisation
All payments are subject to authorisation and verification by the payment provider.
If a payment is declined or not authorised:
- The order will not be cancelled.
- You will need to select an alternative payment method.
5. Buy Now, Pay Later (BNPL) Services
Where available, Buy Now, Pay Later (“BNPL”) services such as Shop Pay Installments, Klarna, and Clearpay may allow customers to pay for orders in instalments or defer payment.
These services are provided by independent third-party providers and are subject to their own:
- Terms of Service.
- Privacy Policies.
- Eligibility requirements.
- Approval processes.
- Credit and affordability assessments.
Use of these services is governed solely by the relevant provider’s terms and policies.
Shop Pay
Klarna
Clearpay
TraxonMedia LTD is not responsible for approval decisions, financing arrangements, payment processing decisions, fees, penalties, interest, account restrictions, or other actions taken by BNPL providers.
Failure to make payments to a BNPL provider may result in additional charges, account restrictions, debt recovery activity, or negative impacts on your credit history or credit rating in accordance with the provider’s own terms and policies.
6. Payment Security
We take reasonable technical and organisational measures to help ensure that transactions made through our services are processed securely.
This may include:
- Encrypted HTTPS/TLS connections during checkout.
- Secure payment gateways and encrypted payment processing systems.
- Fraud prevention, monitoring, and risk assessment tools.
- Restricted access to payment-related systems and information.
- Use of trusted third-party payment providers and financial platforms.
Payments are processed through encrypted and secure payment systems provided by trusted third-party payment providers and financial service platforms. We do not store full payment card details on our own systems unless expressly stated otherwise.
Additional information regarding the security, policies, and services of our payment providers can be found using the links below.
While we take reasonable steps to work with reputable providers and maintain appropriate security measures, TraxonMedia LTD is not responsible for outages, processing errors, security incidents, account restrictions, or other issues arising from third-party payment providers or financial institutions outside of our reasonable control.
7. Currency & Conversion
Payments will normally be processed in the currency shown or selected at checkout.
Where local currencies are supported, product prices may be automatically converted based on current exchange rates (Bank of England) at the time of the transaction. Exchange rates can change regularly, meaning prices displayed in different currencies may fluctuate over time.
Converted prices may also include currency conversion costs, regional pricing adjustments, rounding adjustments, or applicable international processing fees where relevant.
Depending on your bank, card issuer, payment provider, or country of purchase, additional currency conversion charges, international transaction fees, taxes, duties, or banking fees may also apply.
Refunds, chargebacks, and payment reversals involving different currencies may be affected by exchange rate changes between the original transaction date and the date the refund or reversal is processed. As a result, the refunded amount may differ slightly from the original converted amount paid.
For further information regarding pricing, taxes, and checkout charges, please refer to our Pricing Policy .
8. Fraud & Security Checks
We reserve the right to:
- Refuse or cancel orders where fraudulent activity is suspected.
- Request additional verification before processing an order.
For full details, please refer to our Fraud & Abuse Policy .
9. Refunds
Refunds are processed in accordance with our Refund Policy .
Where a refund is approved:
- It will be issued using the original payment method.
- Processing times may vary depending on the payment provider.
