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TM Legal
TM Legal
Legal Information

Cookie Policy

Last updated: May 2026

This Cookie Policy (“Policy”) explains how TraxonMedia LTD (“the Company”, “we”, “us”, or “our”), including TraxonShop, TMRadio, JumpInsideGames, and related Company services, uses cookies, analytics technologies, and similar tracking tools across our websites and digital platforms, including:

  • TraxonShop
  • TMRadio
  • JumpInsideGames
  • TraxonMedia Portal
  • Other Company-operated websites, services, and online platforms.

This Policy explains what cookies are, how we use them, the types of technologies we may deploy, and the choices available to users regarding cookie preferences and browser settings.

This Policy forms part of our Company Legal Terms and should be read alongside our Terms of Service and any related policies published by TraxonMedia LTD through our Policy & Guidance Portal .

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function correctly, improve user experience, and provide information to the website owner.

2. How We Use Cookies

We use cookies to:

  • Enable core website functionality, such as cart and checkout.
  • Improve user experience and personalise content.
  • Analyse how visitors use our websites and services.
  • Support marketing and communication activities.
  • Support features such as live radio streaming, radio services, and song requests on TMRadio.
  • Support portal functionality, authentication, and account services on portal.tmltd.xyz.
  • Improve media and content experiences across JumpInsideGames.
  • Understand regional usage and listening activity to improve service availability and content delivery.

3. Cookie Categories and Examples

We use different types of cookies on our websites depending on their purpose. These cookies are grouped into the categories below based on how they support the functionality, performance, and operation of our services.

3(i) Strictly Necessary Cookies

These cookies are essential for the operation of our websites and cannot be disabled.

Examples include:

  • Cart cookies: Store items in your shopping cart.
  • Checkout cookies: Process orders and payments securely.
  • Session cookies: Maintain your session while browsing and maintain radio media functionality.
  • Security cookies: Help detect fraud and protect our services.
  • Authentication cookies: Support login and account systems.

3(ii) Preference & Personalisation Cookies

These cookies allow us to remember your preferences and provide a more personalised experience.

Examples may include:

  • Remembering your cookie preferences.
  • Saving login or session preferences.
  • Remembering region, currency, or language settings.
  • Remembering listening preferences on TMRadio.
  • Remembering user interface or portal preferences.
  • Remembering shopping cart contents.
  • Supporting faster checkout experiences.
  • Remembering customer localisation settings.

Our store may also use additional and related service cookies to support storefront functionality, checkout processes, localisation, customer accounts, and saved preferences.

Storefront and Related Service Cookies
Cookie NamePurposeTypical Duration
_shopify_essential Contains essential information required for the correct operation of the store, including session, checkout, and anti-tampering data. 1 year
_shopify_test Used to check browser cookie capabilities and compatibility. 1 minute
_tracking_consent Stores a visitor’s cookie and privacy preferences where consent tools are enabled. 1 year
cartStores information relating to the customer’s shopping cart.2 weeks
cart_currency Remembers the currency used during checkout and applies it to future carts where appropriate. 2 weeks
discount_code Stores discount or promotional codes applied via URL parameters for use during checkout. Session
localization Helps localise the storefront and cart to the appropriate country or region. 2 weeks
login_with_shop_finalizeSupports customer login functionality using Shop services.5 minutes
shopify_pay Helps recognise returning customers using Shop Pay for faster checkout experiences. 1 year
sk_session Authenticates Storefront Agent or chat-related sessions so certain experiences can continue across page loads. 7 days
storefront_digest Stores a digest of the storefront password to allow merchant previews while a storefront is password protected. 1 year

3(iii) Analytics Cookies

These cookies help us understand how visitors interact with our websites so we can improve performance, functionality, platform reliability, and overall user experience.

We and our ecommerce or service providers may use analytics and reporting tools such as:

  • Shopify analytics.
  • Zoho tracking systems.
  • Google Analytics.
  • Other approved analytics, reporting, or performance tools used in connection with our services.

These cookies and technologies may help measure how users interact with website content, storefront features, streaming services, or platform functionality. Some analytics providers may remember previous interactions and browsing behaviour to generate aggregated usage statistics and performance insights.

Examples of data that may be collected include:

  • Pages visited.
  • Time spent on pages.
  • Navigation paths.
  • Device and browser type.
  • Approximate geographic region or listening location.
  • Interaction with features such as song requests and live radio streaming.
  • Referral sources or links used to access our services.
  • Website performance and feature usage statistics.

This information helps us improve:

  • Website and storefront performance.
  • Navigation and usability.
  • Product and content discovery.
  • Streaming and media functionality.
  • Customer experience and localisation features.
  • Security, fraud prevention, and platform optimisation.

For more information about how Google Analytics processes data, please visit: Google Analytics Privacy & Safeguards .

You can opt out of Google Analytics tracking using the Google Analytics Opt-out Tool .

3(iv) Marketing Cookies

These cookies are used to support marketing, advertising, analytics, and communication activities across our services and storefronts.

Examples may include:

  • Email tracking to understand whether emails are opened or interacted with.
  • Behaviour tracking to improve marketing campaigns.
  • Measuring the effectiveness of promotions, advertisements, and campaigns.
  • Tracking interactions with marketing content or referral links.
  • Supporting personalised marketing or promotional experiences.
  • Measuring conversion and engagement activity across storefront features.

Examples of marketing-related cookies may include:

Marketing Cookie Examples
Cookie NamePurposeTypical Duration
_shopify_marketing Contains marketing-related data used across buyer surfaces such as the storefront or checkout experience. Varies

These cookies may be set by us or by approved third-party marketing, advertising, analytics, or ecommerce providers used in connection with our services.

Marketing and communication technologies may include services provided by:

  • Shopify.
  • Zoho Campaigns or Zoho marketing services.
  • Google advertising or analytics services.
  • Social media, advertising, or campaign measurement platforms.

These technologies may help us:

  • Understand the effectiveness of campaigns and promotions.
  • Improve customer communication and engagement.
  • Measure email and marketing interactions.
  • Analyse campaign performance and referral traffic.
  • Deliver more relevant marketing experiences where permitted.

Where required by applicable law, marketing cookies and similar technologies will only be used based on your consent preferences.

4. Third-Party Cookies

Some cookies may be placed by third-party services we use, including:

  • Shopify: Store functionality and analytics.
  • Zoho: Tracking, CRM, customer interaction, and portal tools.

These third parties may collect and process data in accordance with their own privacy policies.

5. Cookie Consent

When you first visit our websites, you are presented with a cookie consent banner.

You can choose to:

  • Accept all cookies.
  • Reject non-essential cookies.
  • Manage your preferences.

Your choices apply to:

  • Personalisation cookies.
  • Analytics cookies.
  • Marketing cookies.

Strictly necessary cookies cannot be disabled.

6. Managing Cookies

You can manage or disable cookies at any time by:

  • Adjusting your cookie preferences through our website banner.
  • Changing your browser settings.

Please note that disabling certain cookies may affect how the websites function.

7. International Users

Our websites and services are available in the UK and internationally where our services are accessible.

We comply with applicable data protection laws, including UK GDPR and PECR regulations.

8. Contact Us

For any questions, support requests, policy enquiries, privacy concerns, or assistance relating to our services, please contact TraxonMedia LTD using the details below.

Customer Support & General Enquiries

Email: assist@mail.traxon.media
Support Portal: support.tmltd.xyz
Submit a Ticket: ticket.tmltd.xyz
Policy & Guidance Portal: portal.tmltd.xyz/legal/

Privacy, Data Protection & Appeals

For privacy-related enquiries, GDPR requests, data protection concerns, or policy appeals, please contact our Data Protection Officer (“DPO”):

Lewis Jones
Data Protection Officer (DPO)

Email: dpo@core.traxon.click
Phone:+44 20 4604 0450

Emails sent to this address relating to privacy, GDPR, appeals, or data protection matters will be directed to Lewis Jones for review and response.

Appeals, complaints, or account review requests may also be submitted through our ticket section: Submit a Support Request .

We may request additional information or identity verification before processing certain requests.

Registered Office Address

TRAXONMEDIA LTD
4th Floor Silverstream House
45 Fitzroy Street
London, Fitzrovia
W1T 6EB
England

9. Amendments to This Policy

We may update or amend this Cookie Policy from time to time to reflect operational, legal, service, or regulatory changes.

This Policy may be reviewed annually, including where:

  • Applicable laws or regulations change.
  • Our fulfilment or operational processes change.
  • New services, products, or features are introduced.
  • Clarifications or corrections are required.

Any amendments to this Policy must be authorised by the TraxonMedia LTD Executive Team or other authorised representatives acting on behalf of TraxonMedia LTD.

The latest version of this Policy will always be published and accessible on our legal pages: https://portal.tmltd.xyz/legal/

10. Signed and Dated

Sebastian Smith

Founder & CEO

Sebastian Smith’s signature

Current Date:
Next Review Date:

Lewis Jones

Operations & Security

Lewis Jones’s signature

Current Date:
Next Review Date: