End User Content Policy

1. Acceptance of This Policy

By submitting or otherwise providing content through our services, you confirm that you have read, understood, and agree to this End User Content Policy.

If you do not agree with this Policy, you should not submit content through our services.

2. Types of User Content

Users may submit content through our services, including but not limited to:

• Song requests, shoutouts, and dedications through TMRadio.
• Messages, reviews, or contact form submissions.
• Support tickets and uploaded files.
• “Build Your Own Merch” (BYOM) designs and uploads.
• Images, logos, artwork, text, and other media.
• Account usernames or profile-related content.
• Promotional photographs or media voluntarily submitted to us.

3. User Responsibility

You are solely responsible for any content you submit through our services.

By submitting content, you confirm that:

• You own the content or have the necessary rights or permissions to use it.
• The content does not infringe any copyright, trademark, privacy, or other legal rights.
• The content complies with this Policy and our Terms of Service .
• The content does not contain unlawful, misleading, harmful, or prohibited material.

4. Prohibited Content

Users must not submit, upload, transmit, or otherwise provide content that:

• Infringes copyright, trademark, or intellectual property rights.
• Contains unlawful, defamatory, abusive, threatening, or hateful material.
• Contains discriminatory or extremist content.
• Contains NSFW, sexually explicit, or inappropriate material.
• Promotes violence, illegal activity, or harmful conduct.
• Contains malware, malicious code, or harmful files.
• Impersonates another person or organisation.
• Attempts to misuse, exploit, or disrupt our services.

We reserve the right to determine, at our discretion, whether content violates this Policy.

5. BYOM (Build Your Own Merch) Content

Users submitting content through BYOM features remain the owners of their uploaded content.

We do not claim ownership of user-submitted BYOM content.

By uploading content through BYOM services, you confirm that:

• You own the uploaded content or have permission to use it.
• You are legally responsible for the content you upload.
• The content does not violate this Policy or applicable law.

Warnings may be displayed during upload processes to make users aware of these responsibilities.

We reserve the right to refuse, remove, block, or cancel any content or order that we reasonably believe may violate this Policy, applicable law, or third-party rights.

6. Limited Licence to Operate Services

By submitting content through our services, you grant us a limited, non-exclusive licence to:

• Process the content.
• Store the content.
• Reproduce the content where necessary.
• Display the content where required for service functionality.
• Fulfil products or services associated with the content.

This licence exists solely for the purpose of operating and providing our services.

7. User-Submitted Photos & Promotional Content

If you voluntarily submit photographs, videos, testimonials, or other promotional content to us featuring our products, services, or branding, you grant us permission to use, reproduce, publish, display, and share that content for:

• Marketing.
• Social media.
• Promotional materials.
• Advertising purposes.

This permission applies unless you explicitly request removal of the content.

8. Moderation & Enforcement

We reserve the right to:

• Remove or restrict access to content.
• Refuse uploads or submissions.
• Suspend or terminate access to services.
• Cancel associated orders or requests.
• Report unlawful content or activity to relevant authorities.

These actions may be taken where we reasonably believe content violates this Policy, our Terms of Service , or applicable law.

9. TMRadio Content & Interactions

TMRadio users may submit:

• Song requests.
• Messages.
• Shoutouts.
• Dedications.
• Responses to on-station activities or games.

Submission of content does not guarantee broadcast, publication, or use.

We reserve the right to edit, refuse, or remove submissions at our discretion.

10. Liability

To the fullest extent permitted by law, TraxonMedia LTD is not responsible for:

• User-submitted content.
• Copyright or trademark violations caused by user submissions.
• Losses arising from reliance on user content.
• Content submitted by third parties through our services.

Users remain solely responsible for the content they provide.

11. Your Legal Rights

12. Contact Us

For any questions, support requests, policy enquiries, privacy concerns, or assistance relating to our services, please contact TraxonMedia LTD using the details below.

Customer Support & General Enquiries

Email: assist@mail.traxon.media
Support Portal: support.tmltd.xyz
Submit a Ticket: ticket.tmltd.xyz
Policy & Guidance Portal: portal.tmltd.xyz/legal/

Privacy, Data Protection & Appeals

For privacy-related enquiries, GDPR requests, data protection concerns, or policy appeals, please contact our Data Protection Officer (“DPO”):

Lewis Jones
Data Protection Officer (DPO)

Email: dpo@core.traxon.click
Phone:+44 20 4604 0450

Emails sent to this address relating to privacy, GDPR, appeals, or data protection matters will be directed to Lewis Jones for review and response.

Appeals, complaints, or account review requests may also be submitted through our ticket section: Submit a Support Request .

We may request additional information or identity verification before processing certain requests.

Registered Office Address

13. Amendments to This Policy

We may update or amend this End User Content Policy from time to time to reflect operational, legal, service, or regulatory changes.

This Policy may be reviewed annually, including where:

• Applicable laws or regulations change.
• Our fulfilment or operational processes change.
• New services, products, or features are introduced.
• Clarifications or corrections are required.

Any amendments to this Policy must be authorised by the TraxonMedia LTD Executive Team or other authorised representatives acting on behalf of TraxonMedia LTD.

The latest version of this Policy will always be published and accessible on our legal pages: https://portal.tmltd.xyz/legal/

14. Signed and Dated

Sebastian Smith

Founder & CEO

Current Date:11/05/2026
Next Review Date:11/05/2027

Lewis Jones

Operations & Security

Current Date:11/05/2026
Next Review Date:11/05/2027